A checkout-free Sainsbury’s branch has reinstalled its tills after just three months because customers chose to queue at the helpdesk to pay in the traditional way, rather than use the app.
The Holborn Circus shop was made till-free in April this year, with customers able to pay for products using the company’s app on their phone – in a drive to speed up shopping.
Shoppers download an app, called SmartShop then scan the barcode of the items they want to buy.
But the experiment resulted in long queues at the help desk, as people tried to pay for their groceries in the traditional way.
See, I know where this came from. Some twerp in Finance looked at the staffing costs and recommended to Management that the company eliminate people altogether from their stores.
“But how do we do that?” Management cried.
“Fear not,” said IT (or a $2,000/hour team of consultants from Bain, after a 2-year study), “We can just force people to use Technologeh!”
So now Sainsbury’s has had to re-install checkouts and hire staff — but the Finance / IT / consultant wizards are not dangling from lamp posts along Holborn Street, as would have happened under the reign of World-Emperor Kim.
And more’s the pity, methinks.