Why am I not surprised that Oz airline Qantas screwed up yet again?
Fed-up Qantas passengers who were forced to sit on the tarmac for six hours before their flight was eventually cancelled have unleashed on the airline.
Flight QF93 from Melbourne to Los Angeles was cancelled at 3 am on Tuesday after it was decided the plane was too heavy to take off due to strong winds. The doomed flight had already been delayed before customers boarded.
‘We just wanted to get off. We were tired, there was no water, we weren’t even offered any food, we weren’t allowed to get out of our seats.’
‘This isn’t their first rodeo, they didn’t have any contingency plan and they’re never on the front foot. You’ve got to get on the phone to them, you’ve got to chase them up, you’ve got to be the one that tries to get your compensation or get your complaint in.’
A Qantas spokesperson has since apologized for the inconvenience to customers.
Frankly, I’m amazed — at the apology, not at their behavior.
Qantas is one of the several reasons why I’ll never visit Australia. They have a near-monopoly on flights to that foul country, and their arrogance has become legend among frequent travelers. After our first flight to Sydney was canceled because of the WuFlu, Qantas refused to give me a refund because they’d put a two-year restriction on refunds — and as the OzGov only opened the gates after three years, Qantas told me, in almost these terms, to go and piss up a rope.
Of course, I’m also still furious at the bastard OzGov for their inefficiency and intransigence when they cocked up my trip to visit my family in Sydney a while ago — a cock-up which cost me nearly $4,000, by the way, and which made me swear never to go Down Under, ever.
(Apologies to Readers Biwoz and Bluey, amongst others — it’s not your fault, of course.)
As for Qantas, my advice is that if you have to fly to Oz for whatever reason, fly any other airline — Qantas’s prices are always high anyway — because you’re less likely to be treated like shit. It’s worth taking, say, Cathay Pacific or Emirates even if you have to connect (and wait some time) in another airport, because that hassle is likely to be more pleasant than dealing with Qantas. If Qantas is “the spirit of Australia” as they claim, Oz is pretty much fucked.