Forced Participation

Of late, there’s been a lot of what I’ve come to call “forced participation” in that after almost every retail transaction, it seems, one has to respond to a follow-up questionnaire on said transaction.

Ordinarily I wouldn’t mind, but the problem is that this is becoming increasingly tiresome.  FFS, the transaction took at most a minute, which is what one would expect from a routine transaction, and now I have to take three minutes to say the thing was worth 5 stars?  Frankly, given that the transaction was unexceptional — I paid my money, got the item, all pretty normal — in the normal scheme of things I’d just give it three stars and away we go.

Except that’s not how it works these days, is it? because now Management uses these “service metrics” as a performance indicator for the staff member in question, and (I’m told) anything less than 5 stars has (bad) consequences for the employee come salary review time, or bonus time for that matter.

So now one is more or less compelled to give 5 stars regardless (unless the service was crap, in which case the reduced star count is or should be unexpected).

And here’s the problem.  If five stars is de rigeur, then how do we describe or reward outstanding service?  Like so much grading nowadays, if everyone gets an A, then what is the worth of an A?

I remember once awarding a single star (because I couldn’t give 0 or a negative) for a truly horrendous experience.  The problem was, as I explained to the drone who actually called me to see what had happened (!), that the problem was not with the customer service rep — who had been truly excellent, by the way — but with the corporation’s stupid policy, something over which the poor girl had no control.  But what was I supposed to do?  Give five stars for a monumental clusterfuck?  How does that help?

The situation didn’t improve when I asked the supervisor if I was going to get a survey on his service call, because he hadn’t helped the situation either.  At the end of it, I simply told the supervisor that the outcome was that I was never going to do business with his company ever again, given their shitty policy and terrible backup.  (And I never have.)

As with so many of he little technologies that have injected themselves into our lives of late, this one is being misused (even abused) by people who don’t know what the hell they’re doing and don’t know how to set up or manage information streams.

A plague on all their houses.


Oh, and there will be a followup post on a related matter, all about how I stopped doing business with a longtime service provider precisely because they’ve started abusing the data that I’ve been exchanging with them.  I have to allow a little time to pass before I do because if I rant about what I really think at the moment, there could be lawyers (theirs, of course).

Watch this space.


Update:  Got another one just this morning.

“You recently made contact with Tina at our Customer Service Center. As one of Tina’s customers, we believe you are the most relevant and credible expert to offer advice to help Tina continue to improve. Tina would love your help and it should only take two minutes. Click on the button below to take the survey.”

Yeah, “Tina would love your help” — like she’ll ever see my input other than if I call her service (which was outstanding, by the way) terrible.

Assholes.

Marketing Ploy

Some time back, Reader Mike S. sent me this pic, with the comment:  “Marketing trumps Good Taste every time.”

My initial reaction is to agree with him.  Clearly, this rifle is not aimed at Grumpy Ole Pharrttes like him (or me, for that matter), but at some new genre of gun owner — my guess, a Gen Z person who wants to look cool and doesn’t want to look like his grandpappy (again, like Mike or me) with our old WinMar wooden-stocked “cowboy” rifles.

And yes, while I think that the tacti-cool thing in the snow pic looks like dog’s balls on a Noritake dinner plate, there’s no denying that it would work just as well as its predecessor — I mean, a lever gun is a lever gun is a lever gun, regardless of its cladding.

Also, in places that Must Not Be Named — places that ban “assault rifles” — there is no question but that Snow Gun would escape the baleful scrutiny of said gun-haters because it is, after all, just a lever rifle.

Finally, the marketing executive in me says that we Grumpy Ole Pharrttes are entering the Twilight Years — i.e. we’re not long for the gun world, or any world — so we are, to put it crudely, a shrinking market.  In that spirit, therefore, manufacturers should extend their product line to accommodate the tastes of a New Generation…

…as long as they continue to make traditional lever rifles, and not make it an “either/or” situation, because that would make me  fucking enraged  very sad.

But hey, considering that I had to change my sixty-year deodorant choice because the manufacturer decided to do the above, what the hell.  Let’s just join the in-crowd and get some ghastly new thing instead of a rifle that has served its users perfectly well for over a hundred and fifty years.


Update:  Panzer Arms has decided to get in on the  faerie  “white gun” trend, with its semi-auto 12ga:

I’m kinda interested how that thing is going to look after a thousand rounds has been put through it.  My guess is that it’s going to look as worn out as a Kardashian’s pleasure pit.  But I could be wrong.

Street cost is around $500.

Future, By Subscription Only

Reader Stephen S. chimes in with this little piece of technological bastardy:

The rapidly approaching future of the Windows PC is no longer just about what’s on your desk, but what you’re permitted—by subscription—to access from the cloud. Microsoft promotes this as inevitable and, to some, the advantages are real. Yet for those uncomfortable with their digital world being defined and priced by a faraway corporation, alternatives remain.
What is worse is that Microsoft will have your data on their cloud (OneDrive) and you will need to continually pay to have access to it.   On the flip side, because it is on “their” computer systems (1970’s Supreme Court Decision), they will be able to scan it and use it for training their AI.  They will also be able to sell your data to 3rd parties, again because it is on “their” computers.  [Microsoft has already changed their EULA to reflect this]
How does the medical profession make sure the patients’s data is secure.  Although on a personal level, I’m sure Microsoft’s AI would love finding out about illness discussions, personal behavior, etc to be sold to 3rd parties.  That kind of info is what insurance companies would love to know, and the users would be paying Microsoft to provide it to them.
But a larger point occurs to me.  Microsoft would be getting the financial data for people and businesses smaller than the DOW 50, and that is a gold mine for them (Wall St spends millions to collect it).  Again, the users are paying Microsoft to provide their financials to Microsoft, and then Microsoft can then use it.

How nice.

It has taken me a Herculean effort to stop this OneDrive bullshit from imposing itself on my paltry online existence, and I’m not even sure that I’ve been that successful.  I get the occasional “warning” email that my OneCloud subscription has expired or my storage allocation is full, and that they can no longer store any more of my data — to which, of course, my unspoken response is:  I never wanted you to store my data anyway, so fuck off.

I have no idea how this is going to end, or if it ever will.

Long Time… Gone

I have been a fan of Formula One racing since my early teens, which makes me older than just about everyone involved in running F1 today.

Just recently, I had a problem with my AppleTV account and couldn’t change the payment method — no need for details, but it’s a fucking nightmare and would be easier if I just created a new account.  Why am I subscribing to AppleTV, you ask?  Well, late last year F1 told me that their own website (F1.com) would no longer be streaming races because they’d sold the broadcast rights to AppleTV.  Fair enough:  it’s their absolute right to do so, and the AppleTV sub was actually cheaper than the F1 sub;  so that, coupled with my desire to watch the Slow Horses TV series (read the books, loved them), I made the change even though once I’d watched all the episodes, I found that AppleTV doesn’t have much worth watching anyway.  But there was always the F1 racing, which (did I already mention? I’ve loved since my early teens) so what the hell.

Of course, the modern F1 is no longer the F1 I used to love.  Gone were the earsplitting roar and howls of V6- and V12 car engines, and in their place came hybrid engines, using pathetic little 1500cc turbo motors with laptop batteries to “boost” performance because Green Is Mighty and Internal Combustion Engines Are Evil, or some such nonsense.

Then this season saw new rules (a.k.a. the “formula” in the product description), which made the cars even MOAR BATTERY, except of course that batteries when used to propel cars at 300mph run out of spark within yards not miles, so we were greeted with the spectacle of the world’s finest drivers and the world’s most accomplished engineers becoming software managers.  Put in plain terms, cars would overtake other cars, and then immediately lose their position because their batteries were drained whilst their competitors had recharged theirs so could take back the position:  repeat ad nauseam.  Not only was the spectacle unsatisfying, it became outright dangerous, as was seen in the last race where a driver with a full battery was about to move to overtake, but the car in front suddenly lost 25mph because his battery had just gone flat.  At a closing speed of 275mph, no human reactions are quick enough to address that impending crash — but amazingly, young Ollie Bearman’s were almost that quick and he pulled off the track to avoid a massive collision.  Unfortunately, his car’s battery was still in flat-out mode, and Bearman hit the barrier head-on with a force of 50 Gs.  How he survived is a miracle;  how his electric motor didn’t catch fire and turn him extra-crispy is a credit to the engineers who built the car.  Nor did his car crumple like a newspaper and turn his skeleton into soup.

Of course, the F1 organization recognized all this for the disaster it is, and have hurriedly put through a massive rules change.  They were fortunate in that next two Grand Prix races in Saudi Arabian peninsula had been canceled because Trump’s merry war on Iran had resulted in the latter sending missiles raining on the Gulf states — and nobody wanted to see battery-powered race cars having to take action to avoid incoming SCUDs, let alone their competitors’ cars, and F1 audiences in the stands deciding that watching electric go-karts play swapalongs would not be sufficient spectacle to keep them from being turned into hamburger by the aforementioned missiles.  So F1 caught a break, and having three weeks before the next race (Miami GP), changed a whole bunch of rules, making the thing even more complex than before.  (Please watch this video — it’s less than ten minutes long — to see the absolute clusterfuck that F1 racing has become.)

Why am I telling you all this?  Because after sixty-odd years of F1 fandom, I’ve decided that enough is enough.  I’m not interested in watching what F1 has become, I don’t like what F1’s owners, the foul Liberty Media, have created — four races in the Saudi Peninsula?  WTF? — and even worse, losing various countries’ Grand Prix races because European organizers can’t match those of the oil-rich Arabs.  I mean, the entire Grand Prix concept began in France, and there’s no room on the calendar for a French GP?  WTFF?

So I’m walking away.  I would say that I’ll content myself by watching the “highlights” videos on EeewChoob, but honestly, I don’t think there will be any highlights worth watching, anymore.

Here’s a thought:  throw away the stupid hybrid engines and go back to racing with real engines, the aforementioned V6 and V8 monsters, let the drivers race these cars to the utmost limit of mechanical and human performance, and make F1 watchable again.  Like it was in, say, 1975.  (And yes I know, the cars were deathtraps.  I’m not suggesting throwing out the entire car, just the stupid engines.)

I know, I know:  “You can’t stop progress, Kim;  you can’t go back to the old ways.”

And don’t suggest I try to follow other motor racing types, either.  Once you’ve watched Formula 1, all other car types resemble tortoises and hippos racing.  Even Le Mans, which I watch every year, all 24 hours at a time if there’s no highlights video, doesn’t begin to compare.

I think I’ll start watching horse racing instead.  That is, until Liberty Media buys them out, makes the owners strap rockets to their horses’ asses “to improve the spectacle”, and gets fifty racing tracks built in Saudi Arabia to host the new F1 Horse Racing Circuit, doing away with Belmont, Saratoga, Aintree and Epson in the process.

And speaking of horses’ asses:  so long, F1/Liberty Media — and AppleTV.  Neither of you is worth the trouble of supporting anymore.

And About Time, Too

Saith Reader Mike G (who sent me this little piece):  “I just read this and thought it might interest you…”

Diamonds and the prestige that they’ve held for literal millennia are starting to slip. And the reason why is an interesting mix of cultural shifts, economics, and technology. Let’s break it down.

Since practically the beginning of time, diamonds have been sold as something bigger than a luxury product. They held this image and idea of permanence, romance, rarity, and status. Heck, even royalty. But now that image is slipping big time.

Natural diamond prices have fallen sharply, and lab-grown stones have dropped even harder. Just to put it in perspective, a natural diamond now costs 26% less than it did two years ago, and lab-grown diamonds are now 74% cheaper than in 2020.

That’s not just a small dip. That’s a massive fall from grace.

And of course, the company that’s being hit hardest is… [drum roll]  my favorite corporation:

De Beers, the biggest name in diamonds, reported last month that it began 2024 with a huge $2bn stockpile of diamonds and had not managed to shift it by the year’s end. The company has cut production in its mines by 20%, and its owner, Anglo American, has put it up for sale.

Wait, wait…  [pause to let my howls of scornful laughter die down]

So their $2 billion has magically turned to… errrr what’s the price of gravel, again?

Couldn’t happen to a nicer bunch of thuggish shitbirds, say I.  And how I really feel about all this?


For my earlier rants about them, go here and here.  Oh, and here.